In order to resolve some synchronization issues, it may be necessary to completely uninstall and reinstall both the Palm Desktop Software and EasySync Pro. This
technote is a guide in completing this procedure.
EasySync Pro 4.2.1 with devices running Palm OS 5.2.1
This information was taken from IBM Technical Support.
NOTE: This patch is only for customers using EasySync Pro 4.2.1 with devices running Palm OS 5.2.1. This patch is not for use with any version of EasySync Pro prior to 4.2.1.
Attached below is a URL for a .ZIP file that contains a patch that will resolve issues using EasySync Pro 4.2.1 for synching with handheld devices running the Microsoft Pocket PC 2003 OS.
1. Click on the link or navigate to the following URL:
ftp://ftp.software.ibm.com/software/lotus/fixes/easysync/ESP_Palm421Patch.zip
2. Download this file to your local drive.
3. Unzip the file.
The extracted files will be:
- rsCondut.dll
- rPalmEN.dll
- AutoDet.exe
- rstPilot.dll
- readme.txt
Please see the Installation Instructions section below for instructions on installing this patch.
Instructions
While a successful installation may be possible without completing all of the following steps, Lotus software strongly recommends you complete each step:
1. Completely uninstall EasySync Pro 4.2.1.
2. Completely uninstall Palm Desktop and HotSync Manager.
3. Launch the Microsoft Windows Registry. From the Windows Taskbar, click Start, Run, Programs. In the Open field, type "REGEDIT" (without quotes) and click OK. Locate and delete the following registry key ONLY:
HKEY_CURRENT_USER\Software\U.S. Robotics
IMPORTANT NOTE: The Windows Registry is central to the operation of Windows, and any changes must be performed with care. As with any configuration change, it is highly recommended that customers have complete backups of computer systems and data files before attempting the following procedure, in order to facilitate recovery from system file corruption or other possible failures. Lotus does NOT recommend that customers make changes to the Windows Registry without the assistance of Microsoft Technical Support. Further, customers who manually modify the Windows Registry may not be eligible for Microsoft Technical Support until Windows is reinstalled. Customers making changes to the Windows Registry do so at their own risk.
4. Locate and delete the "Palm" directory. By default the Palm directory is located in: C:\Program Files\Palm.
5. Reboot your computer.
6. Install the Palm Desktop software and HotSync Manager.
7. Install IBM Lotus EasySync Pro 4.2.1.
8. BEFORE LAUNCHING EasySync Pro for the first time, unzip the patch files included in ESP_Palm421Patch.ZIP file and place them in the following directory: C:\Program Files\Common Files\XCPCSync\Translators\3cmPlm
Overwrite any existing files if prompted to do so.
9. Remove the check from the 'Mail' option in the EasySync Pro Available items list as the Tungsten devices use VersaMail, not EasySync Pro. Leaving Mail checked will cause the sync to hang.
10. If you use the Notes Journal Database, then it is OK to leave 'Notes' checked in the EasySync Pro Available items list. Otherwise, uncheck this option.
Note: After the patch is installed, the HotSync Conduit list shows both the Palm conduits and the EasySync Pro conduits. This may cause a problem where the Palm device syncs data to the Palm Desktop Software and EasySync Pro does not sync any data. To ensure that this does not happen:
a. Open the HotSync Manager and choose Custom.
b. Select the Palm conduits for Mail, Address, ToDo, and Calendar and click 'Change.'
c. Set the sync to "Do Nothing" and check the 'Set as default" box and then click OK.
11. Proceed normally with synchronization.
Prerequisites
EasySync Pro Synchronization Software is Not Recognized By Palm Tungsten T3, E and C [Document # 1142001]
On April 09, 2005 05:57 PM, Arnie Loa wrote:
How do you upgrade Easysync Pro 4.2.1 to 4.2.2?
On June 27, 2005 10:01 AM, T.W. Brown wrote:
Is it possible to sync a Treo650 with Lotus Notes?
On November 16, 2005 06:27 PM, Bill Clark wrote:
I have the problem that I want to use EasySync Pro to sync the Calendar and Tasks _only_, and *not* use the Notes conduits for Contacts or Memos (Journal)...I want to use the Palm Desktop for these. (I have a well-defined process for extracting the employee database for my company and 'importing' it into the Palm Address Book...this does not work w/ the Notes Address Book.)
The EasySync Pro installation does not give me the option to select which _conduits_ I want to install. Once installed, I can "turn off" the conduits I don't want, but meanwhile the EasySync installation has _removed_ the Palm conduits for Contacts and Memos (as well as the others).
Anyone know the registry hacks I'd need to perform?
On December 01, 2005 03:41 AM, Ron Barber wrote:
EasySync and Palm syncing. I also wanted to solve this and after much searching found help from none-other than big blue.
http://www-1.ibm.com/support/docview.wss?rs=0&uid=swg21092674
On February 08, 2006 10:34 AM, Easy Sync Pro 4.1 wrote:
I am trying to get Easy Sync Pro 4.1 working with Lotus Notes 6.5.1. I would like to be able to sync contacts, tasks and notes. I am trying to get this to work with a Tungsten T3 and currently have Palm Desktop 4.1 installed. The problem that I am having is that Easy Sync Pro 4.1 is not allowing me to enter in any Lotus Notes conectivity information except for the password. I am pointing it to the correct notes.ini file. But when I go into the sync settings, the server and database field just show : and won't allow me to edit it.
On February 08, 2006 10:34 AM, Lynette Rudzki wrote:
I am trying to get Easy Sync Pro 4.1 working with Lotus Notes 6.5.1. I would like to be able to sync contacts, tasks and notes. I am trying to get this to work with a Tungsten T3 and currently have Palm Desktop 4.1 installed. The problem that I am having is that Easy Sync Pro 4.1 is not allowing me to enter in any Lotus Notes conectivity information except for the password. I am pointing it to the correct notes.ini file. But when I go into the sync settings, the server and database field just show : and won't allow me to edit it.
On March 03, 2006 12:56 PM, Rick Henderson wrote:
I am trying to get EasySync Pro 4.1 to work with LotusNotes 5.0 and get an error message that EasySync cannot connect with device. I can sync with palm desktop but only my memo files. Any help would be appreciated.
On March 30, 2006 05:59 PM, Rena Cuno wrote:
I continuously get the error message Sync Engine is already logged in for a different client. Unable to login. IT continuously fixes it and it continues to happen. I have version 4.2.2
On March 30, 2006 07:47 PM, LavaTech Support wrote:
Try http://www.lotus.com/easysync on this one. Couldn't find the error. You can search support.lotus.com also and or if you bought from IBM called 800-IBM-Serv. Sorry not more info for you.
On April 21, 2006 03:24 PM, John Moore wrote:
I recently upgraded to lotus notes 7.0 and easy sync 4.23 I cannot sync my versamail beause i get these errors in the hot sync conduit
Unable to connect with Lotus Notes on this machine. The possible causes are:
- Lotus Notes is not installed.
- Lotus Notes is not properly installed.
- The Lotus Notes library was unable to be loaded.
I have installed and uninstalled lotus, easy sync ,and palm several different times and i get the same error each time. Can someone please help me through this or at least get me pointed in the right direction. Oh by the way every thing worked fine before the upgrades.
On August 14, 2006 06:59 AM, Matthew Freeman wrote:
I have a problem where the Palm Desktop is not Synchronising with Lotus Notes (ver 7.0). I have followed the steps above but it is still not working. If you are able to help, please contact me on matthewfreeman@ukonline.co.uk
Thanks!
On September 10, 2006 10:10 PM, Colin Chandler wrote:
I also have the same problem as that experienced by John Moore and Matthew Freeman re. Lotus Notes 7.0. Everything was fine until I upgraded to 7.0, but now I get the message "The possible causes are: - Lotus Notes is not installed. - Lotus Notes is not properly installed. - The Lotus Notes library was unable to be loaded." Can anyone help??
On February 07, 2007 11:24 PM, dilip shankar wrote:
Hi,
Please try to solve my problem. There are four buttons .Apply,Forward,Sanctioned And Rejected. And there is a default view. After applied ,forward and sanctioned respectively user received mail with document, that is form has sanctioned and the status of field is sanctioned is showing. But in the view still this in the forwarded category, but his form is sanctioned.
and after applied if the boss sanctioned this not forwarded then it is showing in the sanctioned list , but this the wrong process.
step should be apply->forward->sanctioned or rejected.
On October 15, 2007 04:03 PM, Robert wrote:
I installed easysync pro and now note wont open, Can anyone help?